Welcome to CallGuider. These Terms of Service (“Terms”) govern your access to and use of our website, AI call guidance tools, resources, and blog content (collectively, the “Service”). By using the Service, you agree to be bound by these Terms. If you do not agree, please do not use the Service.
1. Eligibility & Acceptance
- You must be at least 18 years old (or the age of majority in your jurisdiction) to use the Service.
- By accessing or using the Service, you accept these Terms and our Privacy Policy.
- If you use the Service on behalf of an entity, you represent that you are authorized to accept these Terms for that entity.
2. Description of the Service
The Service may include:
- Real-time AI suggestions for phone conversations
- Multilingual support
- Call confidence tools, scripts, and templates
- Educational resources and blogs
We may add, modify, or remove features at any time.
3. Accounts and Security
- To access certain features, you may need to create an account and provide accurate, current information.
- You are responsible for safeguarding your credentials and for all activity under your account.
- Notify us immediately of any unauthorized use at privacy@callguider.com.
4. Acceptable Use
When using the Service, you agree not to:
- Violate any applicable laws or regulations
- Infringe the rights of others (including privacy and IP rights)
- Post or transmit harmful, offensive, or illegal content
- Interfere with or disrupt the Service, networks, or security
- Scrape, crawl, reverse engineer, or copy the Service or its components
- Use the Service for unauthorized commercial purposes or spam
5. User Content & License
You retain ownership of content you submit (e.g., prompts, messages, uploads). By submitting content, you grant CallGuider a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, and display it as necessary to operate and improve the Service. You represent you have the rights to submit such content and that it does not violate any law or third-party rights.
6. AI Guidance & No Professional Advice
- AI outputs may be inaccurate or incomplete. Always use your own judgment.
- The Service does not provide legal, medical, financial, or professional advice.
- Do not rely solely on AI outputs for critical decisions.
7. Privacy
Your use of the Service is also governed by our Privacy Policy, which explains how we collect, use, and share information.
8. Intellectual Property
Except for User Content, all materials on the Service—including text, graphics, logos, icons, images, software, and other content—are the property of CallGuider or its licensors, and are protected by intellectual property laws. These materials may not be used without prior written permission.
9. Third-Party Services & Links
The Service may include links or integrations with third-party services (e.g., analytics, advertising networks, image CDNs). We are not responsible for third-party content, policies, or practices. Review their terms and policies before use.
10. Support & Availability
- Logged-in users may receive customer support, typically within 1 hour during support hours.
- We strive for high availability, but the Service may be interrupted, suspended, or modified without notice.
11. Disclaimers
- The Service is provided on an “AS IS” and “AS AVAILABLE” basis without warranties of any kind.
- We disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.
12. Limitation of Liability
To the fullest extent permitted by law, CallGuider and its affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or data, arising out of or related to your use of the Service, even if advised of the possibility of such damages.
13. Indemnification
You agree to indemnify, defend, and hold harmless CallGuider and its officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or in any way connected with your use of the Service, your User Content, or your violation of these Terms.
14. Termination
We may suspend or terminate your access to the Service at any time, with or without notice, if we believe you have violated these Terms or for any other reason. Upon termination, your right to use the Service will cease immediately.
15. Children’s Policy
The Service is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us to request deletion.
16. Governing Law
These Terms are governed by the laws of India, without regard to conflict-of-law rules. You agree to the exclusive jurisdiction of the courts located in India for the resolution of any dispute.
17. Changes to These Terms
We may update these Terms from time to time. Changes are effective when posted on this page with an updated “Last Updated” date. Your continued use of the Service after changes means you accept the revised Terms.
18. Contact Us
If you have questions about these Terms, please contact us:
Email: legal@callguider.com
Address: CallGuider Legal Team
19. Miscellaneous
- Severability: If any provision is found unenforceable, the remaining provisions remain in effect.
- No Waiver: Failure to enforce a provision is not a waiver of our right to do so later.
- Entire Agreement: These Terms constitute the entire agreement between you and CallGuider regarding the Service.
- Electronic Communications: You consent to receive communications electronically.